fcc188 Casino Privacy Policy

fcc188 Casino ("fcc188," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the fcc188 Platform (fcc188.app). This Privacy Policy describes how fcc188 collects, processes, stores, and protects personal information in connection with your use of our online casino services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It also reflects fcc188's obligations under PAGCOR's regulatory framework for licensed online gaming operators.

By registering for an fcc188 Account or using the fcc188 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please do not use the fcc188 Platform.

For the purposes of the Data Privacy Act of 2012, fcc188 is the personal information controller responsible for the personal data collected through the fcc188 Platform. fcc188 has appointed a Data Protection Officer (DPO) to oversee compliance with applicable data privacy laws and to serve as the primary point of contact for data privacy inquiries and requests.

Contact details for the fcc188 Data Protection Officer are provided in Section 14 of this Privacy Policy.

fcc188 collects personal data that you provide directly, data generated through your use of the Platform, and data received from third parties in connection with payment processing and identity verification. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address and mobile number;
• Government-issued identification documents (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID) submitted for KYC verification.

3.2 Financial Data

• GCash account details, PayMaya/Maya account details, debit card information, and Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and Wallet balances.

3.3 Usage & Technical Data

• IP address, device type, browser type, and operating system;
• Login timestamps, session duration, and pages visited;
• Game history, wagering activity, and bonus usage records.

3.4 Communications Data

• Records of your communications with fcc188 customer support, including live chat transcripts and email correspondence;
• Feedback, survey responses, and promotional opt-in preferences.

fcc188 processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your fcc188 Account, including identity verification and KYC compliance;
• Service delivery: To provide access to games, process deposits and withdrawals, and manage your Wallet balance;
• Regulatory compliance: To fulfill obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other prohibited conduct;
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion and limit-setting tools;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences and consent;
• Platform improvement: To analyze usage patterns, conduct research, and enhance the fcc188 user experience.

fcc188 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and fcc188 — specifically, to operate your Account and deliver gaming services;
• Legal obligation: Processing is required to comply with PAGCOR regulations, AMLA obligations, KYC requirements, and other applicable Philippine laws;
• Legitimate interests: Processing is necessary for fcc188's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, fcc188 relies on your freely given, specific, and informed consent, which you may withdraw at any time.

fcc188 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals;
• KYC & identity verification providers: Third-party services engaged to verify your identity and age in compliance with PAGCOR and AMLA requirements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government bodies, where required by law or regulatory directive;
• IT & infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged by fcc188 under strict data processing agreements;
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

fcc188 retains your personal data for as long as your Account remains active and for such additional period as is required by applicable law or regulation. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following Account closure, in compliance with PAGCOR and AMLA requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, fcc188 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

fcc188 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the fcc188 Platform, helping us identify areas for improvement;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the Platform. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fcc188 Platform.

fcc188 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fcc188 Platform;
• Encryption of sensitive data at rest, including financial information and government ID documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability management;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While fcc188 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fcc188 Account credentials and for notifying us immediately of any suspected unauthorized access.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fcc188:

• Right to be informed: The right to know how your personal data is being collected and processed;
• Right of access: The right to request a copy of the personal data fcc188 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to fcc188's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the fcc188 Data Protection Officer using the details in Section 14. fcc188 will respond to verified requests within fifteen (15) business days, in accordance with NPC guidelines.

The fcc188 Platform is strictly intended for individuals aged 21 years and above, in compliance with PAGCOR regulations. fcc188 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated Account.

If you believe that a minor has registered on the fcc188 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

The fcc188 Platform may contain references to third-party services (such as payment providers). fcc188 is not responsible for the privacy practices of third-party platforms and encourages you to review their respective privacy policies before providing any personal data to them. This Privacy Policy applies solely to data collected and processed by fcc188 through the fcc188 Platform.

fcc188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via the Platform or by email to the registered address at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the fcc188 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fcc188, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the fcc188 Platform
• Response Time: fcc188 aims to respond to all data privacy requests within fifteen (15) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by fcc188.